Friday, July 25, 2008

I’m more impressed with JetBlue after a lengthy phone call with reservations.

Got the email notice today about online check-in. So I started the process and when I got to the seat confirmation page I nearly had a heart attack. Beau, Jesse, and I were in completely different rows. They had Jesse in the middle seat two rows in front of Beau, who was on the other side. I was about 10 rows behind them.

Dear Lord, help me.

So I explained that an 18 month old can’t travel by himself and the nice lady agreed. About 10 minutes on hold later, she came back with new seats for us on both flights.

Oh, yeah, she checked our return flight and those seats had been changed as well.

They have no idea how it happened since the system says that I made the changes. I made no changes after I booked the flights and we selected our seats at that time. That was back in March.

Oh, and our flights are FULL. This is going to be fun.