Tuesday, August 14, 2007

My first call to Comcast to check on the status of our internet ended in disconnection when the technician (a woman) remotely rebooted our modem.

My second call ended satisfactorily after the technician (a woman) confirmed that the problem was resolved and stayed on the line with me while we worked out the problem I was having logging into my account with them.

I’m still not impressed that it took 6 days to resolve whatever the problem was.

In the meantime, the cable signal in the kitchen crapped out on Sunday night. That box is the regular digital converter. We have an HD/DVR converter on the main TV in the basement that is working fine. Anyway, I called yesterday morning to ask about the lost signal and was assured that there was a problem in our area with certain boxes and that we should be back up “momentarily.” Apparently, “momentarily” is at least two days because this morning we still have no signal with that box.

Yesterday afternoon I moved that box to the bedroom where I hooked it up to this tiny TV/radio that my mother gave us that used to hang under a cabinet in her kitchen. Since I have the Tivo in the kitchen, I’m just running the cable directly through that - it meant resetting the Tivo, but it’s working fine.

My next call to Comcast is to request a credit to our account for the loss of service. We’ll see how far I get with that.

Oh, and the router still isn’t working for some reason. I think it’s the dynamic IP that Comcast uses - it wants a static IP. I’m emailing my Dad for help on this one before I call Linksys.

We’re more than a little frustrated.

[UPDATE 11:30am]: Beau emailed me from his computer to say that he got the router working. Woo!

[LATER]: One more thing, my friend MD told me about this article that she had seen about Comcast and arbitration. She opted out. I just opted out as well.