Wednesday, February 02, 2005

I started a long complaining post about how way too many of our callers don’t use the automated menu, but rather hit the button to get to the “operator” (me). Most times, if the caller had actually listened to the menu, then they would have known to hit the button for the “criminal section.” (These callers are equally prisoner loved ones and lawyers.)

I understand that automated phone menus are impersonal, but they do serve a function and can actually save the callers and answerers a lot of wasted time. So I implore you, please listen to the menu you get when you call a business. If you really can’t figure out which button to push, then go to the operator. But really listen, because even the least user-friendly menus will have a better option than the operator and it will save in productivity for the business.